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Forest Service Customer Pledge to the American People

[ * ] Visitors will always be welcomed with prompt, courteous service.
[ * ] Our offices, work sites, and visitor centers will be open at times convenient to our customers.
[ * ] You will receive the services and information they request, or we will explain why we cannot meet the request.
[ * ] You will be fully informed of the process required for grants, agreements, contracts, and permits and we will respond in a timely manner.
[ * ] You will be asked regularly to help us improve our services and business practices.
[ * ] Our facilities will be safe, clean, attractive, and informative.
[ * ] Our facilities and programs will be accessible to persons of all ages and abilities.

Name of Forest Service office, campground, visitor center, research lab or facility:

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Type of product or service received:

Phone Request Mail Request Internet Request
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Please rate our customer service Strongly
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(1) 		Agree

(2)

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(3)

Strongly
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(4) 		Not
Applicable
(5)
Service was prompt and courteous. 1 2 3 4 5
Information was what I needed. 1 2 3 4 5
Procedures were clear and simple. 1 2 3 4 5
Facilities were satisfactory and
accessible 		1 2 3 4 5
Technology transfer/technical assistance was effective. 1 2 3 4 5

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USDA Nondiscrimination Statement
The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital or family status. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at 202-720-2600 (voice and TDD).

To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 14th and Independence Avenue, SW, Washington, DC 20250-9410 or call (202) 720-5964 (voice or TDD). USDA is an equal opportunity provider and employer.
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this collection is: 0596.0110 (expiration date:  December 31, 1999). The time required to complete this information collection is estimated to average 5 minutes per response, inluding the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.
The following information is provided to comply with the Privacy Act of 1974 (PL-579). 5 U.S.C. 301 and 7 CFR 260 authorize acceptance of the information requested on this form. Furnishing your name and address is voluntary. The data will be used only to possibly call or write you concerning our customer service.

Internet Comment Card: http://www.fs.fed.us/customer/

SRS-4202 Home Page Southern Research Station Forest Service USDA Virginia Tech Department of Fisheries and Wildlife

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Last Modified: 01/27/04

Send questions or comments regarding this web site to Matt Winn: mattwinn@vt.edu
For further information on the Coldwater Fisheries Research Unit, contact Andy Dolloff: adoll@vt.edu